Category: System Outages

RESOLVED (5/23, 5:30PM) – The issue with inbound phone calls from external callers for 140 William Street on the NYC campus has been resolved.  Thank you for your patience and cooperation.

MONITORING (5/23, 12:30PM) – The issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus has been resolved by the vendor and calls are connecting normally.  We have completed several test calls this morning successfully and will continue to monitor the system.

INVESTIGATING (5/22, 5:00PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. We are aware and working with our vendor to resolve the issue as soon as possible.  Please note that inbound calls from within Pace campuses and outgoing calls from 140 William Street are not affected.  Thank you for your patience and cooperation.

RESOLVED (5/22, 12:30PM) – The issue affecting Adobe Sign services has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (5/22, 10:20AM) – We are currently experiencing an issue which is preventing Pace University members from connecting to Adobe Sign. We are aware and working to resolve the issue as soon as possible. Thank you for your patience and cooperation.

RESOLVED (5/22, 2:20PM) – The intermittent system access and performance issue affecting the E-Procurement system has been resolved and all services are operating normally. Thank you for your patience and cooperation.

UPDATE (5/22, 9:30AM) – Access to the E-Procurement system appears to have been restored and performance is currently stable.  Our vendor, Jaggaer, is still investigating the cause of the issue and we will provide another update once it’s available.

INVESTIGATING (5/21, 3:13PM) – We are currently experiencing an intermittent system access and performance issue affecting the E-Procurement system.  Our vendor, Jaggaer, is investigating the cause and working to get it resolved as soon as possible. Thank you for your patience and cooperation.

RESOLVED (5/3, 11:25AM) – The issue affecting Turnitin has been resolved and all services are operating normally. Thank you for your patience and cooperation.

INVESTIGATING (5/3, 11:00AM) – Turnitin is currently experiencing technical difficulties. Their programmers are working on the issue and hope to have service restored soon. Thank you for your patience and cooperation.