Category: System Outages

RESOLVED (10/7, 8:15PM) – Blackboard has restored full access to the Blackboard Learn system (https://blackboard.pace.edu) and end-users are able to log in and access their courses normally.  If anyone experiences any other issues, please report them to the ITS Help Desk (Phone: 914-773-3333, Email: pacehelpdesk@pace.edu, or Online: https://help.pace.edu).  For Help Desk hours of operation, please visit www.pace.edu/helpdesk.

UPDATE (10/7, 6:50PM) – The issue is impacting many schools in the Midwest and Eastern U.S. regions, including Pace University.  We are trying to gather more information from Blackboard and an estimated timeframe for a resolution.  Please check back for an update.

INVESTIGATING (10/7, 5:45PM) – We are currently experiencing an issue accessing Blackboard.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (10/7, 6:55PM) – The service degradation issue with Confluence has been resolved and pages for the ITS Self-Help Center, Digital Toolkit, and other internal spaces are loading normally again.

MONITORING (10/7, 5:00PM) –  Confluence has identified the root cause of the intermittent service degradation and have mitigated the problem. Their technicians are monitoring the system and we will continue to update the community accordingly.

INVESTIGATING (10/7, 11:00AM) – Confluence is experiencing service degradation which is affecting loading pages for the ITS Self-Help Center, Digital Toolkit, and other internal spaces.  Their technicians are working to rectify the issue as soon as possible.

RESOLVED (8/29, 2:20PM) – The issue affecting access to Banner and related applications has been resolved.  If you are still experiencing any issues, please contact the Help Desk at (914) 773-3333.

INVESTIGATING (8/29, 2:00PM) – We are currently experiencing an issue affecting access to Banner and related applications.  Our technicians are aware and working to restore access.  We will provide another update as soon as we have more information.

RESOLVED (8/20, 4:00PM) – The issue affecting synching of user accounts from Banner to Active Directory has been resolved.

INVESTIGATING (8/20, 11:30AM) – We are currently investigating an issue affecting the synching of user accounts from Banner to Active Directory.  At the moment, account updates in the Banner system are not synchronizing to Active Directory throughout the day.  A full update is still running overnight, so accounts will be updated once every 24 hours.  Our technicians are investigating the issue and are working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (7/25, 5:25PM) – The intermittent loading issue affecting the Pace University homepage (www.pace.edu) has been resolved.

INVESTIGATING (7/25, 4:45PM) – The Pace University homepage (www.pace.edu) is currently experiencing intermittent loading issues.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.