Category: System Outages

RESOLVED (5/22, 2:20PM) – The intermittent system access and performance issue affecting the E-Procurement system has been resolved and all services are operating normally. Thank you for your patience and cooperation.

UPDATE (5/22, 9:30AM) – Access to the E-Procurement system appears to have been restored and performance is currently stable.  Our vendor, Jaggaer, is still investigating the cause of the issue and we will provide another update once it’s available.

INVESTIGATING (5/21, 3:13PM) – We are currently experiencing an intermittent system access and performance issue affecting the E-Procurement system.  Our vendor, Jaggaer, is investigating the cause and working to get it resolved as soon as possible. Thank you for your patience and cooperation.

RESOLVED (5/3, 11:25AM) – The issue affecting Turnitin has been resolved and all services are operating normally. Thank you for your patience and cooperation.

INVESTIGATING (5/3, 11:00AM) – Turnitin is currently experiencing technical difficulties. Their programmers are working on the issue and hope to have service restored soon. Thank you for your patience and cooperation.

RESOLVED (4/26, 3:00PM) – Our vendor, Verizon, has resolved the network issue which was causing the outage to wired/wireless Internet connectivity, network printing, video conferencing, Cisco telephones, email delivery, and other Pace systems.  Thank you for your patience and cooperation.

MONITORING (4/24, 7:45PM) – Verizon has resolved the network issue which was causing the outage to wired/wireless Internet connectivity, network printing, video conferencing, Cisco telephones, email delivery, and other Pace systems.  All related services to Pace University campuses have been restored.  Please note that this issue also prevented some emails from being delivered until several hours later.  We will closely monitor all systems overnight to ensure there are no remaining outages.  If you are still experiencing any issues with specific systems or services, please contact the Help Desk to report it.

UPDATE (4/24, 6:30AM) – Verizon has determined that the issue is being caused by a service interruption between their White Plains and Pleasantville central offices. At this time, we are working to restore some level of connectivity.

UPDATE (4/23, 10:45PM) – ITS network technicians are continuing to work with Verizon support to diagnose the issue and restore services.

INVESTIGATING (4/23, 7:30PM) – We are currently experiencing a network outage, which is affecting all Pace campuses.  As a result, there is an interruption to wired/wireless Internet connectivity, video conferencing, network printing, Cisco telephones, and email delivery among other services.  We are investigating and will provide another update soon.  Thank you for your patience and cooperation.

RESOLVED (4/12, 4:45PM) – The issue which prevented Pace University members from connecting to the Office 365 Portal (portal.office.com) has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (4/11, 3:50PM) – We are currently experiencing an issue which is preventing Pace University members from connecting to the Office 365 Portal (portal.office.com). We are aware and working to resolve the issue as soon as possible. Thank you for your patience and cooperation.