Category: System Outages

RESOLVED (4/26, 3:00PM) – Our vendor, Verizon, has resolved the network issue which was causing the outage to wired/wireless Internet connectivity, network printing, video conferencing, Cisco telephones, email delivery, and other Pace systems.  Thank you for your patience and cooperation.

MONITORING (4/24, 7:45PM) – Verizon has resolved the network issue which was causing the outage to wired/wireless Internet connectivity, network printing, video conferencing, Cisco telephones, email delivery, and other Pace systems.  All related services to Pace University campuses have been restored.  Please note that this issue also prevented some emails from being delivered until several hours later.  We will closely monitor all systems overnight to ensure there are no remaining outages.  If you are still experiencing any issues with specific systems or services, please contact the Help Desk to report it.

UPDATE (4/24, 6:30AM) – Verizon has determined that the issue is being caused by a service interruption between their White Plains and Pleasantville central offices. At this time, we are working to restore some level of connectivity.

UPDATE (4/23, 10:45PM) – ITS network technicians are continuing to work with Verizon support to diagnose the issue and restore services.

INVESTIGATING (4/23, 7:30PM) – We are currently experiencing a network outage, which is affecting all Pace campuses.  As a result, there is an interruption to wired/wireless Internet connectivity, video conferencing, network printing, Cisco telephones, and email delivery among other services.  We are investigating and will provide another update soon.  Thank you for your patience and cooperation.

RESOLVED (4/12, 4:45PM) – The issue which prevented Pace University members from connecting to the Office 365 Portal (portal.office.com) has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (4/11, 3:50PM) – We are currently experiencing an issue which is preventing Pace University members from connecting to the Office 365 Portal (portal.office.com). We are aware and working to resolve the issue as soon as possible. Thank you for your patience and cooperation.

RESOLVED (04/9, 4:00PM) – The issue with inbound phone calls from external callers, which affected 140 William Street on the NYC campus has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (04/09, 10:00AM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. Internal calls originating from any Pace campus are not affected. We are aware and working with our vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.

RESOLVED (3/31, 5:20PM) – The issue affecting access to Banner 9 Admin Pages and Banner INB has been resolved and systems are operating normally. Thank you for your patience and cooperation.

UPDATE (3/31, 1:27PM) – Admin Pages and Self-Service Banner are all working now, but not Banner INB. Any INB work can be done using Admin Pages. We are still working on INB.

INVESTIGATING (3/31, 12:45PM) – We are currently experiencing an issue affecting access to Banner 9 Admin Pages. We are aware and working to resolve the issue as soon as possible. Thank you for your patience and cooperation.

RESOLVED (2/28, 4:50PM) – The issue affecting external inbound calls to Pace University telephone numbers has been resolved. Thank you for your patience and cooperation.

MONITORING (2/28, 9:45AM) – The issue affecting external inbound calls to Pace University telephone numbers has been resolved by the vendor and calls are connecting normally, including calls to the 140 William Street building location. We have completed several test calls between last night and this morning successfully and will continue to monitor the system and provide a final update soon.

UPDATE (2/27, 4:45PM) – The issue affecting external inbound calls to Pace University telephone numbers is due to a Verizon Wireless outage.  Calls from other cell phone carriers are connecting normally.  Please note that Verizon Wireless customers who have WiFi calling enabled on their devices can use this feature while on a wireless network to make calls to university telephone numbers.  Also, the 140 William Street building location is still not receiving any external inbound calls from any carrier, so we are still investigating the cause at that location.  We’ll provide another update as soon as it becomes available.

UPDATE (2/27, 12:10PM) – While we work to resolve the issue, we ask all external callers to use (914) 773-3200.  A Pace University telephone operator will then transfer your call to the appropriate department.

INVESTIGATING (2/27, 11:30AM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting all campuses. We are aware and working with our vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.