Category: System Outages

RESOLVED (7/17, 3:15PM) – The intermittent issue affecting inbound phone calls from Verizon wireless callers has been resolved.  Our vendor identified the cause in their equipment and their technicians have fully restored service.  All test calls since then have been completed successfully.

MONITORING (7/17, 1:40PM) – Based on our latest testing, the intermittent issue affecting inbound phone calls from Verizon wireless callers appears to have been mitigated.  However, we are conducting additional testing and getting final confirmation.  We will post another update soon.

INVESTIGATING (7/17, 9:45AM) – We are currently experiencing an intermittent issue with inbound phone calls from Verizon wireless callers.  We are aware and working with our vendor to resolve the issue as soon as possible.  Inbound phone calls from landlines do not appear to be affected.

RESOLVED (7/10, 1:25PM) – The issue affecting access to the MyPace Portal has been resolved.

INVESTIGATING (7/10, 1:00PM) – There is an issue affecting access to the MyPace Portal.  We are aware and working to resolve it as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (6/13, 2:10PM) – The issue affecting access to the Chrome River application has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (6/13, 12:30PM) –  There is an issue affecting access to the Chrome River application.  Chrome River is investigating the cause and working to get it resolved as quickly as possible.

RESOLVED (5/23, 12:20PM) –  There was an unplanned network outage this morning affecting various Pace systems.  The network issue has been resolved and systems are reconnecting, but there may still be some residual delays with certain services coming back online.  We will closely monitor all systems to ensure there are no remaining outages.  If you are still experiencing any issues with specific systems or services, please contact the Help Desk to report it. Thank you for your patience and cooperation.

INVESTIGATING (5/23, 9:45AM) – We are currently experiencing an unplanned Network outage on all campuses.  We are aware and actively working on a resolution.  Thank you for your patience and cooperation.

RESOLVED (5/23, 5:30PM) – The issue with inbound phone calls from external callers for 140 William Street on the NYC campus has been resolved.  Thank you for your patience and cooperation.

MONITORING (5/23, 12:30PM) – The issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus has been resolved by the vendor and calls are connecting normally.  We have completed several test calls this morning successfully and will continue to monitor the system.

INVESTIGATING (5/22, 5:00PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. We are aware and working with our vendor to resolve the issue as soon as possible.  Please note that inbound calls from within Pace campuses and outgoing calls from 140 William Street are not affected.  Thank you for your patience and cooperation.