Category: System Outages

RESOLVED (5/10, 12:00PM) – The internet connectivity issues at 33 Beekman were resolved as of yesterday evening. The Internet Service Provider identified the broken fiber cable and moved to an alternative pair. As a result, all internet and administrative telephone service has been back online.

UPDATE (5/9, 2:45PM) – Our networking technicians have implemented a temporary workaround, which has remediated the internet connectivity issues at 33 Beekman. They are continuing to work with the service provider to find and resolve the underlying issue as quickly as possible. We will provide another update as soon as we have more information.

INVESTIGATING (5/9, 9:25AM) – We are getting reports that there is currently no Internet (Wired/Wireless) or administrative telephone service at 33 Beekman on the NYC campus. At this time, this appears to be related to work being performed by Spectrum technicians nearby. Other campus locations are not affected. We are investigating and will provide another update as soon as we have more information.

RESOLVED (4/25, 9:49 AM) – Our vendor, Jaggaer, reported that they have implemented changes to server configuration and memory utilization. As a result, E-Procurement performance has been stabilized and is currently working normally. They have confirmed a permanent resolution is in place to avoid this issue in the future.

MONITORING (4/18, 3:30 PM) – Our vendor, Jaggaer, reports that they have implemented changes to server configuration and memory utilization. As a result, E-Procurement performance has been stabilized and is currently working normally. They will continue to monitor the system and make additional improvements as necessary. We will provide another update once there is a final resolution.

UPDATE (4/17, 1:50 PM) – Our vendor, Jaggaer, is continuing to troubleshoot and correct the performance issue with E-Procurement. As of now, there is no timeline for a fix. We will provide another update as soon as we have more information.

INVESTIGATING (4/14, 4:45 PM) – We are currently experiencing a performance issue with E-Procurement that is causing site slowness and in some cases an Application Error message. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (4/20, 5:20PM) – The issue impacting performance with Pace Email and Office 365 apps has been resolved. According to Microsoft, their infrastructure was experiencing high resource utilization, which led to the degraded performance. They responded by increasing processing throughput, which stabilized and resolved the issue.

INVESTIGATING (4/20, 1:35PM) – Some users are currently experiencing intermittent performance issues with Pace Email and Office 365 Apps. Microsoft is reporting a service degradation, which is impacting the North and South America region. They are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (4/11, 9:50AM) – The issue affecting access to E-Procurement has been resolved by the vendor, Jaggaer. The system is operating normally and end-users are able to successfully access it and complete normal tasks within the system.

INVESTIGATING (4/10, 4:55PM) – We are currently experiencing a performance issue with E-Procurement, which is impacting users’ ability to log in to the system. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (4/10, 3:45PM) – The issue with document approvals in E-Procurement has been fully resolved. The vendor also corrected a remaining issue with recent documents not appearing in the approvals folder. The system is now operating normally.

UPDATE (4/6, 12:15PM) – The issue with document approvals in E-Procurement was fixed as of last night for all documents submitted after 8:00PM. However, any documents that were submitted yesterday, while this issue was occurring, are still not appearing in the approval folders. The vendor is currently working on a fix to resurface these documents and will notify us once this work is completed. We will provide another update as soon as we have more information.

IDENTIFIED (4/5, 4:52PM) – Our E-Procurement vendor, Jaggaer, has identified an issue with Document Approvals, including Requisitions, Purchase Orders, Invoices and Contracts where new documents are not appearing in the approval folders of approvers. They have devised a fix that will be deployed in production after 8pm EST tonight.