Category: System Outages

RESOLVED (5/15, 11:00AM) – Our vendor, Jaggaer, has confirmed the issue impacting access to the E-Procurement system has been resolved. Users can now log in successfully and complete normal tasks within the system.

INVESTIGATING (5/15, 10:00AM) – Users are currently not able to log in to the E-Procurement system. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (5/10, 12:00PM) – Our networking technicians implemented a workaround yesterday, which resolved the internet connectivity issues on the Pleasantville campus. As a result, all internet connectivity was restored and is operating normally.

UPDATE (5/9, 2:45PM) – Our networking technicians have implemented a temporary workaround, which has remediated the internet connectivity issues on the Pleasantville campus. They are continuing to work with the service provider to find and resolve the underlying issue as quickly as possible. We will provide another update as soon as we have more information.

INVESTIGATING (5/9, 10:55AM) – We are currently experiencing a network/Internet issue affecting different areas on the Pleasantville campus. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (5/10, 12:00PM) – The internet connectivity issues at 33 Beekman were resolved as of yesterday evening. The Internet Service Provider identified the broken fiber cable and moved to an alternative pair. As a result, all internet and administrative telephone service has been back online.

UPDATE (5/9, 2:45PM) – Our networking technicians have implemented a temporary workaround, which has remediated the internet connectivity issues at 33 Beekman. They are continuing to work with the service provider to find and resolve the underlying issue as quickly as possible. We will provide another update as soon as we have more information.

INVESTIGATING (5/9, 9:25AM) – We are getting reports that there is currently no Internet (Wired/Wireless) or administrative telephone service at 33 Beekman on the NYC campus. At this time, this appears to be related to work being performed by Spectrum technicians nearby. Other campus locations are not affected. We are investigating and will provide another update as soon as we have more information.

RESOLVED (4/25, 9:49 AM) – Our vendor, Jaggaer, reported that they have implemented changes to server configuration and memory utilization. As a result, E-Procurement performance has been stabilized and is currently working normally. They have confirmed a permanent resolution is in place to avoid this issue in the future.

MONITORING (4/18, 3:30 PM) – Our vendor, Jaggaer, reports that they have implemented changes to server configuration and memory utilization. As a result, E-Procurement performance has been stabilized and is currently working normally. They will continue to monitor the system and make additional improvements as necessary. We will provide another update once there is a final resolution.

UPDATE (4/17, 1:50 PM) – Our vendor, Jaggaer, is continuing to troubleshoot and correct the performance issue with E-Procurement. As of now, there is no timeline for a fix. We will provide another update as soon as we have more information.

INVESTIGATING (4/14, 4:45 PM) – We are currently experiencing a performance issue with E-Procurement that is causing site slowness and in some cases an Application Error message. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (4/20, 5:20PM) – The issue impacting performance with Pace Email and Office 365 apps has been resolved. According to Microsoft, their infrastructure was experiencing high resource utilization, which led to the degraded performance. They responded by increasing processing throughput, which stabilized and resolved the issue.

INVESTIGATING (4/20, 1:35PM) – Some users are currently experiencing intermittent performance issues with Pace Email and Office 365 Apps. Microsoft is reporting a service degradation, which is impacting the North and South America region. They are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.