Category: System Outages

RESOLVED (12/15, 3:40PM) – The issue affecting students access to their Student Services Profile screen on the MyPace Portal (under Express Links) has been resolved.

INVESTIGATING (12/15, 2:50PM) – Students are currently experiencing an issue while attempting to access their Student Services Profile screen on the MyPace Portal (under Express Links). They are encountering errors and are not able to make any selections on the page. Our programmers are aware and are working to troubleshoot and resolve the issue. We will provide another update as soon as we have more information.

RESOLVED (12/14, 10:15AM) – The issue that was preventing Law School students from logging in to the student printing system, Pharos UniPrint, has been resolved. Both the TransactCampus and Pharos UniPrint systems were updated and students are now able to swipe their Pace ID cards to log in and print out their documents.

UPDATE (12/13, 12:00PM) – Pharos UniPrint integrates with the TransactCampus system to manage students’ printing accounts and available balances. Currently, there is a discrepancy in the TransactCampus system, which is preventing law.pace.edu student accounts from logging in successfully. Programmers are currently working to rectify this issue, which is expected to be mitigated by tomorrow morning, once systems are updated. As a reminder, only Law School campus students are affected at this time. Pharos is working normally for other account holders on the other campuses. We will provide another update by tomorrow morning, once we have more information.

INVESTIGATING (12/12, 8:35PM) – Law School students are currently experiencing an issue, which is affecting their ability to log in to the student printing system, Pharos UniPrint. They are not able to log in to the Pharos printers by swiping their Pace ID cards or by entering their login credentials manually. This appears to be an issue affecting student law.pace.edu accounts. Pharos is working normally for other account holders on the other campuses. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (12/8, 12:30PM) – The issue from Monday afternoon, which affected connection to the Pace network from off-campus via the Pace VPN has been resolved. End-users have been connecting normally since Monday afternoon. We will continue to monitor the system.

MONITORING (12/5, 4:15PM) – Networking technicians have restored access to the Pace VPN. End-users should be able to log in normally. If you’re still experiencing a connection issue, try using the temporary workaround below, or contact the ITS Help Desk for further assistance (914-773-3333).

Temporary Workaround:
As a temporary workaround, end-users can instead try to connect by typing nycvpn.pace.edu in the server field, which should work.

We will continue to monitor the system.

INVESTIGATING (12/5, 12:05PM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN). The issue appears to be affecting Pleasantville end-users. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Temporary Workaround:
As a temporary workaround, end-users can instead try to connect by typing nycvpn.pace.edu in the server field, which should work.

RESOLVED (11/28, 11:45AM) – The issue preventing the Pace University homepage (www.pace.edu) from loading has been resolved. The site is back up and performing normally.

INVESTIGATING (11/28, 10:10AM) – The Pace University homepage (www.pace.edu) is currently experiencing loading issues. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (10/26, 9:30AM) – The issue impacting the Vendor Management System, Total Supplier Manager (TSM), which prevented approval of vendors in the payment portal, updates to remittance addresses and submitting of students and non-Pace employees into our system for reimbursement has been resolved. All business processing in TSM can resume.

INVESTIGATING (10/25, 12:30PM) – We are currently experiencing an issue with the Vendor Management System, Total Supplier Manager (TSM), which is preventing approval of vendors in the payment portal, updates to remittance addresses and submitting students and non-Pace employees into our system for reimbursement. Finance Information Systems (FIS) are aware and working with the vendor on a resolution. We will provide another update as soon as we have more information.