Category: System Outages

RESOLVED (1/23, 9:45AM) – Microsoft has resolved the widespread Office 365 service issues that affected multiple services, including Exchange email which caused delays in sending and receiving email. All systems are now functioning normally.

INVESTIGATING (1/22, 4:30PM) – Microsoft is currently investigating an issue affecting Office 365 services, including Exchange Online email. Some users may encounter an error when attempting to send or receive email through Outlook. Impacted services may include, but are not limited to:

• Sending and receiving email via Exchange Online
• Search functionality within SharePoint Online and OneDrive
• Other related Microsoft 365 services may experience delays or failure

We will provide another update as soon as we have more information.

RESOLVED (12/3, 11:00PM) – The issue affecting Internet connectivity (Wired/Wireless) at 87 Nassau Street on the NYC campus has been resolved. Service was fully restored around 8PM and has been operating normally since then.

UPDATE (12/3, 4:15PM) – Technicians from ITS and Verizon are currently on site troubleshooting the internet connectivity issue at 87 Nassau Street on the NYC campus. We will provide another update as soon as we have more information.

INVESTIGATING (12/3, 1:30PM) – We are currently experiencing an Internet (Wired/Wireless) issue at 87 Nassau Street on the NYC campus. ITS technicians are working with our vendor, Verizon, towards a resolution. We will provide another update as soon as we have more information.

RESOLVED (11/14, 11:55AM) – The PACE-GUEST Wireless issue affecting 182 Broadway has been resolved. Verizon technicians replaced a faulty hardware component and all services have been restored. Devices on the PACE-GUEST network are once again connecting normally.

INVESTIGATING (11/13, 10:10PM) – 182 Broadway is currently experiencing a disruption to the PACE-GUEST Wireless network due to an Internet Service Provider (ISP) outage. Devices on the PACE-GUEST network may not be able to connect. Some Pace Security services are also affected. Our ISP has been notified and will dispatch technicians to investigate as soon as possible. Users connected to PACE-WIFI Wireless should not be affected. We will provide another update as soon as we have more information.

RESOLVED (11/12, 4:50PM) – The partial wireless connectivity issue, which affected several users earlier today, has been resolved. The networking team has been monitoring performance and devices are connecting to PACE-WIFI normally across all campuses.

MONITORING (11/12, 2:10PM) – The partial wireless connectivity issue, which affected several users earlier today, has been stabilized. Devices are connecting to PACE-WIFI normally across all campuses. The networking team will continue to monitor performance closely, but at this time no further impact is expected. If anyone is still experiencing a connectivity issue, please contact the ITS Help Desk at (914) 773-3333 for further assistance. We will provide another update as soon as we have more information.

INVESTIGATING (11/12, 10:10AM) – We are currently investigating a partial wireless connectivity issue affecting a number of users on PACE-WIFI. Most devices are connecting normally. However, users who are having trouble connecting should try the following steps:

1. Forget or remove the PACE-WIFI network from your device settings.
2. Reconnect to the PACE-WIFI network so that updated settings can be applied.
3. If steps 1 and 2 do not work, try restarting your device.

If the issue continues, please contact the ITS Help Desk at (914) 773-3333 for further assistance. We will provide another update as soon as we have more information.

NOTICE – (11/11: 7:00AM – 10:00PM) – As part of the One Pace Plaza East renovation, Campus Planning and Facilities will conduct a scheduled power shutdown on Tuesday, November 11, to upgrade the building’s electrical system. Please note that the University will be closed in observance of Veterans Day. This planned shutdown will affect all of One Pace Plaza and may also impact certain services in buildings, including residence halls, on the New York City Campus. During this time, internet and wireless network access may be unavailable or experience interruptions in affected areas. Please review the information below for specific details. To view more updates, please visit the Campus Planning and Facilities Updates webpage.

Electrical Power Affected
•  One Pace Plaza: No electrical power, internet service, heat, or hot water.

Internet and Network Outage
•  One Pace Plaza and 41 Park Row: No internet or network access.
•  All systems that rely on the network, including Remote Desktop, will be offline.
•  Wi-Fi will be unavailable in all NYC buildings.
• If you work in One Pace Plaza or 41 Park Row, please work remotely or from another location.
•  In other Pace buildings, use a wired connection for internet access.
•  Skype chat will be unavailable for all NYC users.