Category: System Outages

RESOLVED (6/23, 1:00PM) –  The issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus has been resolved.

INVESTIGATING (6/22, 4:00PM) – We are currently experiencing an issue with inbound phone calls from external callers to a group of numbers on the White Plains campus. Internal 5-digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.

RESOLVED (6/15, 6:00PM) – The issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus has been resolved.

UPDATE (6/15, 10:45AM) – ITS technicians are continuing to troubleshoot the issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus with the vendor. We will provide another update as soon as we have more information.

INVESTIGATING (6/14, 9:40AM) – We are currently experiencing an issue with inbound phone calls from external callers to a group of numbers on the White Plains campus. Internal 5-digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.

RESOLVED (6/8, 5:00PM) – The Power Outage issue affecting network and phone services intermittently at 163 William Street and 33 Beekman Street on the NYC campus has been resolved.

UPDATE (6/8, 11:35AM) –  The Facilities department is still working on the power issue.  A temporary solution has been put in place and network connectivity and phone services have been stable at 163 William Street and 33 Beekman Street on the NYC campus.  We will provide another update as soon as we have more information.

INVESTIGATING (6/7, 2:45PM) – We are currently experiencing a power outage issue, which is affecting network and phone services intermittently at 163 William St and 33 Beekman Street on the NYC campus.  We will provide another update as soon as we have more information.

RESOLVED (5/20, 7:00PM) – The power outage issue, which affected wired/wireless Internet connectivity earlier this morning at 163 William St and 33 Beekman St on the NYC campus, has been resolved.  Network/Internet service has been restored in both buildings.

INVESTIGATING (5/20, 9:25AM) –  We are currently experiencing  a partial power outage, which is affecting wired/wireless connectivity at 163 William St and 33 Beekman St on the NYC campus.  We will provide another update as soon as we have more information.

RESOLVED (5/13, 1:15PM) – ITS technicians have been monitoring the server environment since our last update on Tuesday afternoon and have not seen any further interruption to file share access.  The system is functioning normally and all connections are working.

MONITORING (5/11, 4:35PM) – ITS technicians have determined that the file share access issue was stemming from a number of related services running on the server environment, which were triggering errors.  The services have been disabled and file share access has been restored and is currently stable.  We will continue to monitor the systems.

UPDATE (5/11, 1:00PM) – Our technicians are continuing to troubleshoot the issue affecting connectivity to file shares.  While access has been restored to some, others are still showing intermittent access issues.  If anyone is still experiencing any difficulty, please contact the ITS Help Desk and we will provide assistance.

INVESTIGATING (5/11, 9:55AM) – We are currently experiencing an issue with accessing certain file shares.  Our technicians are aware and working to resolve the issue as soon as possible.  We will provide another update as soon as we have more information.