Category: System Outages

RESOLVED (7/27, 12:25PM) – The intermittent performance issues affecting the E-Procurement system have been resolved by the vendor.  Users should be able to access the system normally.

INVESTIGATING (7/27, 11:25AM) – There are intermittent performance issues in the E-Procurement system preventing access and/or causing slowness.  Finance Information Systems (FIS) is working with the vendor to resolve.  We will provide another update as soon as possible.

RESOLVED (7/26, 2:45PM) – The E-Procurement System access issue has been resolved.  Users can now successfully log in and access E-Procurement.

INVESTIGATING (7/26, 10:15AM) – We are currently investigating an issue where users cannot log into the E-Procurement system.  Finance Information Systems (FIS) is working with the vendor to troubleshoot and resolve.  We will provide another update as soon as one is available.

RESOLVED (7/23, 10:40AM) – The power outage at 1 Pace Plaza has been resolved and network/Internet connectivity is coming back online.  If you’re still experiencing an issue with your network/Internet connectivity, please contact the ITS Help Desk at 914-773-3333.

INVESTIGATING (7/23, 10:10AM) – We are currently experiencing a network/Internet outage on the NYC campus, which is affecting certain buildings.  The cause appears to be a partial power outage at 1 Pace Plaza.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (7/23, 10:50AM) – The E-Procurement issue with purchase orders sitting in pending status has been resolved.  All pending purchase orders have now moved through the workflow.

UPDATE (7/23, 9:38AM) – The Finance Information Systems (FIS) team is continuing to work with Information Technology Services (ITS) technicians on the E-Procurement issue with orders sitting in pending status. We will provide another update as soon as we have one.

INVESTIGATING (7/22, 4:55PM) – We are currently experiencing an issue with E-Procurement, which is causing orders to sit in a “Pending” status.  We are aware and working to resolve the issue as soon as possible.

RESOLVED (6/23, 1:00PM) –  The issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus has been resolved.

INVESTIGATING (6/22, 4:00PM) – We are currently experiencing an issue with inbound phone calls from external callers to a group of numbers on the White Plains campus. Internal 5-digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.