Category: System Outages

RESOLVED (1/26, 8:25PM) – Zoom is reporting that all services and performance are back to normal. The cause may have been related to a regional (U.S. East Coast) internet service disruption external to Zoom. Pace Zoom users should be able to access Zoom and related meetings again.

INVESTIGATING (1/26, 2:00PM) – Some users are reporting that they cannot access Zoom or start/join meetings.  Zoom is also reporting degraded performance for video and cloud recordings.  Their technicians are investigating and working to resolve the issues as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (12/25, 5:45PM) – As of 5pm, power has been restored to the Pleasantville campus and access to associated IT systems is back online.

INVESTIGATING (12/25, 11:10AM) – We are currently experiencing a power outage on the Pleasantville campus, which is affecting access to various Pace systems.  We will provide another update as soon as we have more information.

RESOLVED (12/15, 11:55AM) – The issue affecting access to the E-Procurement system has been resolved.

INVESTIGATING (12/15, 11:30AM) – We are currently experiencing an issue affecting access to the E-Procurement system. Our vendor, Jaggaer, is investigating the cause and working to get it resolved as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (11/23, 11:25AM) – The issue affecting access to the MyPace Portal has been resolved.

INVESTIGATING (11/23, 9:05AM) – We are currently experiencing an issue affecting access to the MyPace Portal.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.

RESOLVED (11/12, 5:30PM) – The issue from this morning, which affected network/Internet connectivity on the Valhalla campus, was caused by malfunctioning equipment, which has been replaced.  Network/Internet connectivity is back online.

INVESTIGATING (11/12, 10:30AM) – We are currently experiencing an equipment issue, which is affecting network/Internet connectivity on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.