Category: System Outages

RESOLVED (8/27, 12:05PM) – The issue preventing Kaltura videos from playing within Blackboard, Classes, or Mediaspace has been resolved.  Videos have been playing normally, but we will continue to monitor the system.

INVESTIGATING (8/27, 10:45AM) – Kaltura is currently experiencing technical difficulties, which are preventing videos from playing within Blackboard, Classes, or Mediaspace.  Their engineers are working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/25, 1:25PM) – Blackboard Learn (https://blackboard.pace.edu) support technicians have completed all necessary fixes and restored full access to Blackboard.  They confirmed that the system is operating normally, but some users may need to clear their browser cache in order to access Blackboard properly.  Please review the steps to clear your browser’s cache.  If you still experience any issues, please contact the ITS Help Desk at (914) 773-3333 or at pacehelpdesk@pace.edu.

UPDATE (8/25, 11:20AM) – Yesterday’s issue with access to Blackboard Learn (https://blackboard.pace.edu) appears to have been caused by an equipment failure affecting Blackboard’s servers.  Their technicians have been working since yesterday afternoon to replace equipment and restore access to Blackboard content.  Access was restored as of yesterday evening and the system is currently back online.  We are waiting on a final update from Blackboard support staff and continue to monitor the system on our end.  We will provide another update as soon as we have more information.

UPDATE (8/24, 2:30PM) – Blackboard Learn is reporting that there are intermittent issues affecting multiple schools.  As of now, users may be able to log in, but may experience slow performance.  We will provide another update as soon as we have more information.

INVESTIGATING (8/24, 1:40PM) – We are currently experiencing an issue accessing Blackboard Learn (https://blackboard.pace.edu).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/25, 11:40AM) – Yesterday’s issue with our network/Internet service provider, which affected connectivity and email delivery has been resolved.  We will continue to monitor systems, however, if you’re still experiencing any issues, please contact the ITS Help Desk at (914) 773-3333.

MONITORING (8/24, 10:00PM) – Network/Internet connectivity and email delivery have been stable for some time.  We will continue to monitor systems and will provide another update in the morning.

INVESTIGATING (8/24, 8:15PM) – We are currently experiencing a network/Internet connectivity issue on the Law School campus.  Pleasantville email accounts are also experiencing related delays with email delivery.  Our technicians are working with Verizon, but have switched to Pace’s alternative service provider in the meantime, which seems to have stabilized connectivity.  We are working to resolve the email and other residual issues as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/24, 11:00AM) – Zoom (https://pace.zoom.us) has confirmed that the access issue has been resolved and end-users can authenticate to the Zoom website (zoom.us) successfully.  We will continue to monitor the system.

UPDATE (8/24, 10:15AM) – Zoom (https://pace.zoom.us) has announced that they identified the issue preventing users from authenticating to the Zoom website (zoom.us), thereby not allowing them to start and join Zoom meetings and webinars.  They are now working on a fix for this issue.

As a reminder, you can still access scheduled Zoom class meetings through the Blackboard Link and the Zoom Client app.  We will provide another update as soon as we have more information.

INVESTIGATING (8/24, 9:00AM) – Zoom (https://pace.zoom.us) is currently down nationwide affecting many institutions. You can still access scheduled Zoom class meetings through the Blackboard Link and the Zoom Client app. We will provide another update as soon as we have more information.

RESOLVED (8/13, 12:00PM) – The issue affecting high-definition (HD) cable TV service on the Pleasantville campus has been resolved.

INVESTIGATING (8/10, 3:00PM) – We are currently experiencing an issue affecting high-definition (HD) cable TV service on the Pleasantville campus.  This appears to be related to outages caused by tropical storm Isaias earlier this week.  Our technicians have opened a support ticket with our service provider, Optimum, and they are expected to have someone on site tomorrow.  We will provide another update as soon as we have more information.