RESOLVED (8/24, 1:30PM) – The sporadic internet (wired/wireless) connectivity issue at 161 William Street on the NYC campus has been resolved.
INVESTIGATING (8/24, 9:40AM) – We are currently experiencing sporadic internet (wired/wireless) connectivity at 161 William Street on the NYC campus. Our technicians are investigating and working towards a resolution. We will provide another update as soon as we have more information.
RESOLVED (8/21, 6:45PM) – Duo Mobile has confirmed that they fully resolved the widespread issue from earlier today, which affected multiple Pace applications that use Duo MFA for sign-on. All protected Pace systems have been accessible since early this afternoon with no further issues.
MONITORING (8/21, 1:20PM) – The widespread issue with Duo Mobile, which affected multiple Pace applications that use Duo MFA sign-on, appears to be resolved. Duo MFA is again working for the Pace Portal and other protected systems. We will continue to monitor all updates from the vendor regarding this issue and will post a final resolution once confirmed by Duo Mobile.
UPDATE (8/21, 11:55AM) – Duo Mobile technicians are actively working towards a resolution for the widespread issue with Duo MFA sign-on, which is impacting many of their customers. We will provide another update as soon as we have more information.
INVESTIGATING (8/21, 9:45AM) – We are currently experiencing a temporary outage with Duo Mobile, which is affecting multiple Pace applications that use Duo MFA, including MyPace Portal and others. Our technicians are working with the vendor to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (7/17, 12:00PM) – The issue affecting the Pharos UniPrint printing system has been resolved. Please note that the Pharos printers may need to be restarted in order to receive the necessary update.
INVESTIGATING (7/17, 10:00AM) – We are currently experiencing an issue affecting the Pharos UniPrint printing system. The Uniprint server is not accessible and therefore jobs being sent cannot be printed. As soon as our vendor restores connectivity, printing will be accessible again.
RESOLVED (6/27, 12:00PM) – The partial wireless connectivity issue on the NYC campus has been resolved. PACE-WIFI and PACE-GUEST service is back to normal at the affected locations, including 1 Pace Plaza (floors 4, 5, 6, and 18), 33 Beekman, 163 William and 140 William.
MONITORING – (NYC Campus) Partial Wireless Connectivity Issue
MONITORING (6/27, 10:35AM) – Network technicians have identified the cause and resolved the partial wireless connectivity on the NYC campus. Service has been restored at all affected locations. We will continue to monitor the system for now.
INVESTIGATING – (NYC Campus) Partial Wireless Connectivity Issue
INVESTIGATING (6/27, 10:15AM) – We are currently experiencing a partial wireless connectivity issue, which is affecting certain building locations on the NYC campus. 1 Pace Plaza (floors 4, 5, 6, and 18), as well as 33 Beekman and parts of 163 William and 140 William, are currently experiencing wireless connectivity interruptions for PACE-WIFI and PACE-GUEST networks. Our network technicians are investigating. Wired internet is not affected. We will provide another update as soon as we have more information.
RESOLVED (6/27, 11:20AM) – Our internet service provider, Verizon, has resolved the issue which caused the intermittent network/Internet and telephone interruptions yesterday. They monitored the circuits overnight with no further incidents and network connectivity between the New York City and Pleasantville campuses is back to normal.
INVESTIGATING (6/26, 1:40PM) – We are currently experiencing intermittent network/Internet and telephone interruptions. Our technicians are investigating and working with the service provider to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
