Category: System Outages

RESOLVED (1/10, 10:00AM) – As mentioned in last week’s update, network technicians completed additional work on the New York City campus to rectify the partial wireless connectivity issue impacting 33 Beekman and 182 Broadway. Over the next several days, they continued to monitor the system are have now confirmed that the issue has been resolved. All areas are connecting to wireless successfully. We will continue to monitor all systems and thank you for your continued patience during this time.

Thank you,
ITS Help Desk

UPDATE (1/3, 5:10 PM) – In order to help resolve the partial connectivity issue impacting certain locations, network technicians will be performing additional work on the New York City campus on Wednesday morning, January 4th, between 8:00am and 9:00am. While we do not expect any service interruption, there is a potential for brief or intermittent unavailability of wireless connectivity during this time. We will provide another update after the work is performed.

UPDATE (12/20, 7:30PM) – In order to minimize any further impact to students during this critical time, the additional work to address the wireless connectivity issue is scheduled to be performed when we return to campus after the break. In the interim, affected residents at 33 Beekman should try to use a wired connection, if possible. For those who are able to connect to a wall jack and who need an Ethernet cable, they can pick one up at the NYC Tech Zone at 1 Pace Plaza, room W202. Visit www.pace.edu/crclabs for hours of operation and contact info. Also, students can try connecting to wireless in another location where service is available, at 1 Pace Plaza in the Tech Zone or Birnbaum Library. We do apologize for the inconvenience.

UPDATE (12/15, 12:35PM) – The Networking team is continuing to work with the vendor on interim solutions to the wireless connectivity issue at 33 Beekman. Wireless service has been restored on most floors, but a few areas are still experiencing intermittent or unavailable service. For anyone still affected, please contact the ITS Help Desk at 914-773-3333, or via pacehelpdesk@pace.edu, and provide a specific location (e.g. room number). We will provide another update as soon as we have more information.

UPDATE (12/13, 8:20AM) – Service has been restored to the majority of the locations at 33 Beekman that were affected by the issue. Technicians are still working on restoring remaining locations. 180 Broadway has been brought back online and wireless service has been stable. The cause of the issue has been determined to be software-related. We will provide another update as soon as we have more information.

INVESTIGATING (12/12, 7:30PM) – We are currently experiencing an issue affecting wireless connectivity at the 180 Broadway and 33 Beekman St buildings on the New York City campus. Our technicians are aware and working with the vendor to troubleshoot and resolve the cause. In the meantime, end-users at these two locations may experience intermittent or unavailable wireless connectivity. We will provide another update as soon as we have more information.

RESOLVED (12/23, 1:30PM) – The earlier issue affecting access to Banner and related applications has been rectified and all services are back online.

RESOLVED (12/15, 3:40PM) – The issue affecting students access to their Student Services Profile screen on the MyPace Portal (under Express Links) has been resolved.

INVESTIGATING (12/15, 2:50PM) – Students are currently experiencing an issue while attempting to access their Student Services Profile screen on the MyPace Portal (under Express Links). They are encountering errors and are not able to make any selections on the page. Our programmers are aware and are working to troubleshoot and resolve the issue. We will provide another update as soon as we have more information.

RESOLVED (12/14, 10:15AM) – The issue that was preventing Law School students from logging in to the student printing system, Pharos UniPrint, has been resolved. Both the TransactCampus and Pharos UniPrint systems were updated and students are now able to swipe their Pace ID cards to log in and print out their documents.

UPDATE (12/13, 12:00PM) – Pharos UniPrint integrates with the TransactCampus system to manage students’ printing accounts and available balances. Currently, there is a discrepancy in the TransactCampus system, which is preventing law.pace.edu student accounts from logging in successfully. Programmers are currently working to rectify this issue, which is expected to be mitigated by tomorrow morning, once systems are updated. As a reminder, only Law School campus students are affected at this time. Pharos is working normally for other account holders on the other campuses. We will provide another update by tomorrow morning, once we have more information.

INVESTIGATING (12/12, 8:35PM) – Law School students are currently experiencing an issue, which is affecting their ability to log in to the student printing system, Pharos UniPrint. They are not able to log in to the Pharos printers by swiping their Pace ID cards or by entering their login credentials manually. This appears to be an issue affecting student law.pace.edu accounts. Pharos is working normally for other account holders on the other campuses. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (12/8, 12:30PM) – The issue from Monday afternoon, which affected connection to the Pace network from off-campus via the Pace VPN has been resolved. End-users have been connecting normally since Monday afternoon. We will continue to monitor the system.

MONITORING (12/5, 4:15PM) – Networking technicians have restored access to the Pace VPN. End-users should be able to log in normally. If you’re still experiencing a connection issue, try using the temporary workaround below, or contact the ITS Help Desk for further assistance (914-773-3333).

Temporary Workaround:
As a temporary workaround, end-users can instead try to connect by typing nycvpn.pace.edu in the server field, which should work.

We will continue to monitor the system.

INVESTIGATING (12/5, 12:05PM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN). The issue appears to be affecting Pleasantville end-users. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Temporary Workaround:
As a temporary workaround, end-users can instead try to connect by typing nycvpn.pace.edu in the server field, which should work.