Category: System Outages

RESOLVED (9/26, 2:00PM) – The TeamDynamix Help Desk access issue from last Thursday afternoon, 9/22, has been resolved. We have been monitoring all TeamDynamix services since then and they have been performing normally. As we last reported, the root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved.

MONITORING (9/22, 4:45PM) – TeamDynamix reported an outage which affected U.S. customers. The root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved. Services have been restored at this point and they will continue to monitor to ensure system stability.

INVESTIGATING (9/22, 4:08PM) – There is an issue affecting access to the TeamDynamix Help Desk (https://helpdesk.pace.edu).  We are aware and working to resolve it as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (9/15, 5:00PM) – The Zoom global service outage has been resolved. All services have been back online since around 12pm.

MONITORING (9/15, 11:40AM) – Zoom services are back online, but the vendor is still investigating the cause of the outage. We will provide another update as soon as we have more information.

INVESTIGATING (9/15, 11:15AM) – Zoom is currently experiencing a global service outage. We are investigating and gathering additional details and will provide another update as soon as we have more information.

RESOLVED (9/15, 9:45PM) – The issue from Monday afternoon, which affected wireless connectivity on the Pleasantville and Law School campuses, has been resolved. Based on guidance from Cisco Support, network technicians completed an equipment software update in the affected areas and continued to monitor all systems. They have confirmed that the change was successful and end-users have been connecting to the wireless network without any issues.

MONITORING (9/12, 9:25PM) – Network technicians have implemented a workaround for the software bug issue and all affected areas on both the Pleasantville and White Plains Law School campuses have returned to normal wireless connectivity. We will continue to monitor all systems and will provide another update tomorrow morning.

IDENTIFIED (9/12, 7:20PM) – Network technicians have isolated the issue to a software bug in the Cisco equipment and have taken corrective action. Based on preliminary testing, they have been able to stabilize the wireless connection on the Law School campus and are working to confirm stable connectivity on the Pleasantville campus. We will provide another update as soon as we have more information.

UPDATE (9/12, 5:30PM) – Our network technicians are working with Cisco support and have identified an issue with some of the equipment which is affecting user authentication. They are working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.

INVESTIGATING (9/12, 4:20PM) – Some users are reporting a possible issue affecting wireless connectivity on the Pleasantville and Law School campuses. The issue may only be affecting certain locations at this time and wired internet appears to be working normally. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.

RESOLVED (9/9, 4:30PM) – The network/Internet issue from yesterday on the Valhalla campus has been resolved. Verizon has corrected the issue with their backbone connection and we are once again reconnected. All systems have been operating normally.

MONITORING (9/8, 10:25AM) – As of around 8:40am, network/Internet connectivity was restored on the Valhalla campus via an alternate carrier and services have been back online. In the meantime, Verizon continues to investigate the issue with their connection. Our network technicians will continue to monitor all systems until final resolution.

INVESTIGATING (9/8, 8:15AM) – We are currently experiencing a network/Internet outage on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  Other campuses do not seem to be affected. We will provide another update as soon as we have more information.

RESOLVED (9/6, 4:00PM) – We have been monitoring systems since power was restored this morning. Services and connectivity have been back online and performing normally, although a few areas required subsequent assistance getting reconnected. As of now, this issue is considered resolved. However, if you are still experiencing any connectivity issues, please contact the ITS Help Desk at 914-773-3333, or at pacehelpdesk@pace.edu, so we can investigate further.

MONITORING (9/6, 10:50AM) – We experienced a partial power outage this morning in a section of Willcox Hall on the Pleasantville campus, which resulted in key networking equipment going offline. As a result, the Pleasantville, White Plains, and Valhalla campuses experienced loss of network connectivity, administrative telephone service, delayed email delivery for some, and access to other Pace IT systems. Off-campus access to systems was not affected. As of 9:30AM, power was restored to the affected area in Willcox Hall and main services and systems have come back online, with the exception of some local, residual systems, which are currently being returned to normal. We will continue to monitor all systems.

INVESTIGATING (9/6, 9:30AM) –  We are currently experiencing a partial power outage on the Pleasantville campus, which is affecting network connectivity, administrative telephone service, and other Pace IT systems on the Pleasantville, White Plains, and Valhalla campuses.  Access to systems from off-campus is not affected. Technicians are investigating and we will provide another update as soon as we have more information.