RESOLVED (10/6, 3:25PM) – The issue affecting access to the PeopleAdmin system has been resolved. The system is accessible and operating normally.
INVESTIGATING (10/6, 2:25PM) – There is an issue affecting access to the the PeopleAdmin system. The Finance Information Systems (FIS) group is aware and working with the vendor to resolve the issue as soon as possible. We will provide another update as soon as we have more information.
RESOLVED (9/29, 7:20PM) – The issue with starting Zoom meetings from inside the Classes LMS (https://classes.pace.edu) has been resolved. End-users (e.g. faculty/instructors) should be able to log in to Classes and begin their scheduled Zoom meetings normally.
INVESTIGATING (9/29, 6:10PM) – We are currently experiencing an issue with Zoom meetings inside the Classes LMS (https://classes.pace.edu). End-users (e.g. faculty/instructors) are not able to start their scheduled Zoom meetings from within Classes LMS. However, Zoom is working normally when used externally. We are investigating and working to resolve the issue as quickly as possible. In the meantime, end-users can follow these alternative steps to start their meetings.
1. Go to pace.zoom.us and click Login on the top right
2. Log in with your MyPace username and password
3. Select the Meetings tab on the left side
4. In the Meetings screen, hover your mouse over the intended meeting and click Start to begin the meeting
We will provide another update as soon as we have more information.
RESOLVED (9/26, 2:00PM) – The TeamDynamix Help Desk access issue from last Thursday afternoon, 9/22, has been resolved. We have been monitoring all TeamDynamix services since then and they have been performing normally. As we last reported, the root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved.
MONITORING (9/22, 4:45PM) – TeamDynamix reported an outage which affected U.S. customers. The root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved. Services have been restored at this point and they will continue to monitor to ensure system stability.
INVESTIGATING (9/22, 4:08PM) – There is an issue affecting access to the TeamDynamix Help Desk (https://helpdesk.pace.edu). We are aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (9/15, 5:00PM) – The Zoom global service outage has been resolved. All services have been back online since around 12pm.
MONITORING (9/15, 11:40AM) – Zoom services are back online, but the vendor is still investigating the cause of the outage. We will provide another update as soon as we have more information.
INVESTIGATING (9/15, 11:15AM) – Zoom is currently experiencing a global service outage. We are investigating and gathering additional details and will provide another update as soon as we have more information.
RESOLVED (9/15, 9:45PM) – The issue from Monday afternoon, which affected wireless connectivity on the Pleasantville and Law School campuses, has been resolved. Based on guidance from Cisco Support, network technicians completed an equipment software update in the affected areas and continued to monitor all systems. They have confirmed that the change was successful and end-users have been connecting to the wireless network without any issues.
MONITORING (9/12, 9:25PM) – Network technicians have implemented a workaround for the software bug issue and all affected areas on both the Pleasantville and White Plains Law School campuses have returned to normal wireless connectivity. We will continue to monitor all systems and will provide another update tomorrow morning.
IDENTIFIED (9/12, 7:20PM) – Network technicians have isolated the issue to a software bug in the Cisco equipment and have taken corrective action. Based on preliminary testing, they have been able to stabilize the wireless connection on the Law School campus and are working to confirm stable connectivity on the Pleasantville campus. We will provide another update as soon as we have more information.
UPDATE (9/12, 5:30PM) – Our network technicians are working with Cisco support and have identified an issue with some of the equipment which is affecting user authentication. They are working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.
INVESTIGATING (9/12, 4:20PM) – Some users are reporting a possible issue affecting wireless connectivity on the Pleasantville and Law School campuses. The issue may only be affecting certain locations at this time and wired internet appears to be working normally. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.