RESOLVED (9/24, 11:00AM) – The network/Internet issue at 52 Broadway on the NYC campus has been resolved. Network/Internet connectivity services are back online.
INVESTIGATING (9/24, 8:30AM) – We are currently experiencing a network/Internet issue at 52 Broadway on the NYC campus. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (9/23, 8:45AM) – Technicians have been monitoring the network systems on the Valhalla campus since yesterday and network/internet and telephone services have been stable and operating normally.
MONITORING (9/22, 8:55AM) – Network/Internet and telephone service is back online on the Valhalla campus. Technicians will continue to monitor the systems.
INVESTIGATING (9/22, 8:25AM) – We are currently experiencing a network/Internet and telephone outage on the Valhalla campus. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (9/13, 2:45PM) – The vendor has identified and corrected the issue that caused the service interruption to the campus digital signage since this morning. The campus digital signage screens are now back online and displaying the scheduled content.
INVESTIGATING (9/13, 10:50AM) – We are currently experiencing a service interruption with the digital signage screens affecting all campuses. Our technicians are working with vendor to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (8/26, 12:00PM) – ITS technicians have replaced part of the core equipment to resolve the network/Internet connectivity issue on the Valhalla campus. As a result, connectivity at that location has been fully restored.
MONITORING (8/25, 10:10AM) – ITS technicians have identified and addressed an issue with core equipment on the Valhalla campus and have restored network/Internet connectivity. Service is stable, but they will continue to monitor the system.
INVESTIGATING (8/25, 9:20AM) – We are currently experiencing a network/Internet connectivity issue on the Valhalla campus. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (8/24, 9:00PM) – ITS technicians have rebooted remaining systems and all services are now back online. If you still experience any access issues with a Pace system, please email the ITS Help Desk at pacehelpdesk@pace.edu, or call 914-773-3333 during open hours (M-F, 9am – 5pm).
MONITORING (8/24, 4:35PM) – ITS technicians have identified and corrected the issue that caused the service interruption. Certain sites or systems, including the MyPace Portal, Web Help Desk, and the Law School Website are back online. Other services are gradually coming back online.
INVESTIGATING (8/24, 2:00PM) – We are currently experiencing an unplanned service interruption, which is affecting various Pace websites and systems. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.