Category: System Outages

RESOLVED (8/26, 12:00PM) – ITS technicians have replaced part of the core equipment to resolve the network/Internet connectivity issue on the Valhalla campus.  As a result, connectivity at that location has been fully restored.

MONITORING (8/25, 10:10AM) – ITS technicians have identified and addressed an issue with core equipment on the Valhalla campus and have restored network/Internet connectivity.  Service is stable, but they will continue to monitor the system.

INVESTIGATING (8/25, 9:20AM) – We are currently experiencing a network/Internet connectivity issue on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/24, 9:00PM) – ITS technicians have rebooted remaining systems and all services are now back online.  If you still experience any access issues with a Pace system, please email the ITS Help Desk at pacehelpdesk@pace.edu, or call 914-773-3333 during open hours (M-F, 9am – 5pm).

MONITORING (8/24, 4:35PM) – ITS technicians have identified and corrected the issue that caused the service interruption. Certain sites or systems, including the MyPace Portal, Web Help Desk, and the Law School Website are back online. Other services are gradually coming back online.

INVESTIGATING (8/24, 2:00PM) – We are currently experiencing an unplanned service interruption, which is affecting various Pace websites and systems. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (8/13, 5:00PM) – The issue impacting the Total Supplier Manager system affecting approvals in Chrome River for completed vendor profiles, updates to a vendor profile and student/Staff requests has been resolved.

INVESTIGATING (8/12, 3:10PM) – We are currently experiencing an issue with the Vendor Management System, Total Supplier Manager (TSM), which is preventing approval for completed vendor profiles, updates to a vendor profile and student/Staff requests to be added to Chrome River. ITS and Finance Information Systems (FIS) are aware and working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (7/27, 12:25PM) – The intermittent performance issues affecting the E-Procurement system have been resolved by the vendor.  Users should be able to access the system normally.

INVESTIGATING (7/27, 11:25AM) – There are intermittent performance issues in the E-Procurement system preventing access and/or causing slowness.  Finance Information Systems (FIS) is working with the vendor to resolve.  We will provide another update as soon as possible.

RESOLVED (7/26, 2:45PM) – The E-Procurement System access issue has been resolved.  Users can now successfully log in and access E-Procurement.

INVESTIGATING (7/26, 10:15AM) – We are currently investigating an issue where users cannot log into the E-Procurement system.  Finance Information Systems (FIS) is working with the vendor to troubleshoot and resolve.  We will provide another update as soon as one is available.