Category: System Outages

RESOLVED (8/13, 5:00PM) – The issue impacting the Total Supplier Manager system affecting approvals in Chrome River for completed vendor profiles, updates to a vendor profile and student/Staff requests has been resolved.

INVESTIGATING (8/12, 3:10PM) – We are currently experiencing an issue with the Vendor Management System, Total Supplier Manager (TSM), which is preventing approval for completed vendor profiles, updates to a vendor profile and student/Staff requests to be added to Chrome River. ITS and Finance Information Systems (FIS) are aware and working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (7/27, 12:25PM) – The intermittent performance issues affecting the E-Procurement system have been resolved by the vendor.  Users should be able to access the system normally.

INVESTIGATING (7/27, 11:25AM) – There are intermittent performance issues in the E-Procurement system preventing access and/or causing slowness.  Finance Information Systems (FIS) is working with the vendor to resolve.  We will provide another update as soon as possible.

RESOLVED (7/26, 2:45PM) – The E-Procurement System access issue has been resolved.  Users can now successfully log in and access E-Procurement.

INVESTIGATING (7/26, 10:15AM) – We are currently investigating an issue where users cannot log into the E-Procurement system.  Finance Information Systems (FIS) is working with the vendor to troubleshoot and resolve.  We will provide another update as soon as one is available.

RESOLVED (7/23, 10:40AM) – The power outage at 1 Pace Plaza has been resolved and network/Internet connectivity is coming back online.  If you’re still experiencing an issue with your network/Internet connectivity, please contact the ITS Help Desk at 914-773-3333.

INVESTIGATING (7/23, 10:10AM) – We are currently experiencing a network/Internet outage on the NYC campus, which is affecting certain buildings.  The cause appears to be a partial power outage at 1 Pace Plaza.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (7/23, 10:50AM) – The E-Procurement issue with purchase orders sitting in pending status has been resolved.  All pending purchase orders have now moved through the workflow.

UPDATE (7/23, 9:38AM) – The Finance Information Systems (FIS) team is continuing to work with Information Technology Services (ITS) technicians on the E-Procurement issue with orders sitting in pending status. We will provide another update as soon as we have one.

INVESTIGATING (7/22, 4:55PM) – We are currently experiencing an issue with E-Procurement, which is causing orders to sit in a “Pending” status.  We are aware and working to resolve the issue as soon as possible.