Category: System Outages

RESOLVED (12/13 9:35AM) – Chrome River has resolved the issue from Friday and the application is performing normally. Users can now successfully search for allocations when creating an expense report.

INVESTIGATING (12/9 3:00PM) – Chrome River is experiencing a performance issue, which is impacting the search of allocations when creating an expense report. Users may experience a slow response from the application when searching for allocations, or the allocation may not appear at all. Financial Information Systems (FIS) is working with the vendor on a remedy and we will provide another update as soon as we have one.

RESOLVED (12/7, 4:45PM) – The earlier issue affecting access to Classes LMS (https://classes.pace.edu) has been resolved. This was a widespread issue caused by a temporary Amazon Web Services (AWS) outage, which affected many other institutions and systems in the Northeast region and beyond. Services have been back to normal since around 1:30pm and users are able to log in to Classes LMS and see their courses again.

UPDATE (12/7, 12:55PM) – Access to Classes LMS (https://classes.pace.edu) appears to be restored and users are reporting that they are able to log in and see their courses again.  If you need to access your courses, please try to log in.  We will provide another update as soon as we have more information.

INVESTIGATING (12/7, 11:50AM) – We are currently experiencing an issue accessing Classes LMS (https://classes.pace.edu).  We are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (12/3, 4:38 PM) – Finance Information Systems (FIS) has confirmed with the vendor that the intermittent performance issues identified on 12/1 have been resolved. System performance is back to normal.

UPDATE (12/1, 9:45 AM) – Finance Information Systems (FIS) continues to work with the vendor to resolve the intermittent performance issues identified yesterday.  Presently, system users may still experience system slowness and/or timeout and system errors.  As a workaround, our vendor is initiating corrective measures to help alleviate the issue.

INVESTIGATING (11/30, 3:06 PM) – E-Procurement is experiencing technical issues which is causing the system to operate at a slower capacity.  Finance Information Systems (FIS) is working with the vendor to resolve.  We will provide another update as soon as we have one.

RESOLVED (10/27, 11:30AM) – Yesterday’s issue affecting access to Pace email and various other applications has been resolved.  Our technicians have been monitoring system performance since yesterday afternoon and all services have been operating at normal levels.

MONITORING (10/26, 2:30PM) – The issue affecting access to various systems and sites has been rectified and all services are back online.  There may be some residual email delivery from earlier in the day, which is still being processed.  We will continue to monitor all systems.

INVESTIGATING (10/26, 12:35PM) – The intermittent access issue is affecting various systems and sites.  Our technicians are investigating and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

INVESTIGATING (10/26, 11:25AM) – We are currently experiencing intermittent issues accessing email. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (10/22, 1:46PM) – The issue relating to the B&H vendor punchout access through the E-Procurement homepage has been resolved by the vendor. Users can now access the B&H punchout button to place their orders.

INVESTIGATING (10/22, 9:12AM) – We are currently investigating an issue where users cannot access the B&H vendor through the Punchout button located on the E-Procurement homepage. Finance Information Systems (FIS) is working with the vendor to resolve. We will provide another update as soon as we have more information.