Category: System Outages

RESOLVED (7/1, 4:10PM) – The issue affecting access to Blue Explorance reports has been resolved. The vendor has completed the necessary changes and end-users can now access reports normally through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, or directly at https://my-pace.bluera.com/.

UPDATE (6/23, 10:10AM) – Our Explorance vendor is still working to restore access to Blue reports through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, and direct access at https://my-pace.bluera.com/. They expect to implement a resolution soon. We will provide another update as soon as we have more information.

INVESTIGATING (6/18, 10:10AM) – We are currently experiencing an issue accessing Blue Explorance reports through links in Brightspace/Classes LMS (https://classes.pace.edu) or via emailed links. The issue appeared after a recent upgrade performed by the vendor. They are investigating and working to resolve this as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (6/9, 12:00PM) – The issue with connections via the Pace Virtual Private Network (VPN) has been resolved.

INVESTIGATING (6/9, 10:50AM) – Pace VPN users are currently experiencing an issue connecting to the Pace network from off-campus via the Pace Virtual Private Network.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (6/5, 2:50PM) – The issue impacting Pace VPN connections has been resolved. Technicians completed additional updates and the system is operating normally. All end-users should be able to connect to Pace VPN successfully.

UPDATE (6/5, 12:00PM) – Networking technicians have made some configuration changes. Most users should be able to connect successfully to Pace VPN now. There may be a subset of users that may still not be able to connect and technicians are working to resolve residual issues as quickly as possible. We will provide another update as soon as we have more information.

INVESTIGATING (6/5, 9:05AM) – Pace VPN users are currently experiencing an issue connecting to the Pace network from off-campus via the Pace Virtual Private Network.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (6/4, 9:00AM) – TeamDynamix has posted that the performance degradation issue has been resolved. As mentioned in the previous update from Monday, service has been fully restored and is operating normally. TeamDynamix rolled back the interface upgrade performed this past weekend for a number of U.S.-based customers. This rollback was necessary to stabilize the platform and ensure consistent performance for all users. TeamDynamix engineers are currently completing root cause analysis and a revised rollout plan for the new 12.0 user interface upgrade will be shared soon, once they are ready to implement it.

MONITORING (6/2, 1:35PM) – Due to technical concerns, TeamDynamix has decided to roll back the changes from this weekend for U.S.-based customers that were part of the TDNext 12.0 upgrade. Help Desk technicians should be able to access the prior version of the TDNext interface again by logging into https://helpdesk.pace.edu/TDNext. TeamDynamix will communicate next steps when available and we will provide an update as soon as we have more information.

UPDATE (6/2, 12:10PM) – TeamDynamix Engineering and Infrastructure teams are working to develop a fix for the performance degradation of the Work Management interface (https://helpdesk.pace.edu/TDNext). We will provide another update as soon as we have more information.

UPDATE (6/2, 9:45AM) – TeamDynamix Engineering and Infrastructure teams continue to investigate the cause of the performance degradation in the Work Management interface (https://helpdesk.pace.edu/TDNext). We will provide another update as soon as we have more information.

INVESTIGATING (6/2, 9:00AM) – Our Help Desk vendor, TeamDynamix, is reporting performance degradation in the system, which is mostly affecting the Work Management interface (https://helpdesk.pace.edu/TDNext). The client-facing interface appears to be working normally. They are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (5/9, 8:20AM) – The issue affecting access to NextGen Dynamic Online Forms has been resolved. Our technicians made updates to the configuration last night and subsequent testing was successful. End-users should be able to access the forms again.

INVESTIGATING (5/8, 6:00PM) – We are experiencing an issue accessing many NextGen Dynamic Online Forms. Our teams are currently working to rectify the issue as soon as possible. If you are not able to access a Nextgen form, please retry at a later time. We will provide another update as soon as we have more information.