RESOLVED (12/3, 4:38 PM) – Finance Information Systems (FIS) has confirmed with the vendor that the intermittent performance issues identified on 12/1 have been resolved. System performance is back to normal.


UPDATE (12/1, 9:45 AM) – Finance Information Systems (FIS) continues to work with the vendor to resolve the intermittent performance issues identified yesterday.  Presently, system users may still experience system slowness and/or timeout and system errors.  As a workaround, our vendor is initiating corrective measures to help alleviate the issue.


INVESTIGATING (11/30, 3:06 PM) – E-Procurement is experiencing technical issues which is causing the system to operate at a slower capacity.  Finance Information Systems (FIS) is working with the vendor to resolve.  We will provide another update as soon as we have one.

RESOLVED (10/27, 11:30AM) – Yesterday’s issue affecting access to Pace email and various other applications has been resolved.  Our technicians have been monitoring system performance since yesterday afternoon and all services have been operating at normal levels.


MONITORING (10/26, 2:30PM) – The issue affecting access to various systems and sites has been rectified and all services are back online.  There may be some residual email delivery from earlier in the day, which is still being processed.  We will continue to monitor all systems.


INVESTIGATING (10/26, 12:35PM) – The intermittent access issue is affecting various systems and sites.  Our technicians are investigating and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.


INVESTIGATING (10/26, 11:25AM) – We are currently experiencing intermittent issues accessing email. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (10/22, 1:46PM) – The issue relating to the B&H vendor punchout access through the E-Procurement homepage has been resolved by the vendor. Users can now access the B&H punchout button to place their orders.


INVESTIGATING (10/22, 9:12AM) – We are currently investigating an issue where users cannot access the B&H vendor through the Punchout button located on the E-Procurement homepage. Finance Information Systems (FIS) is working with the vendor to resolve. We will provide another update as soon as we have more information.

RESOLVED (10/8, 4:10PM) – Today’s unplanned service interruption was caused by a power outage on the Pleasantville campus. Although power came back shortly thereafter, not all systems and services restarted automatically, so our technicians had to manually bring the systems back online. As of now, network connectivity and all systems and services should be restored and operating normally. If you still cannot access any particular Pace system or resource, please contact the ITS Help Desk (914-773-3333, pacehelpdesk@pace.edu, or help.pace.edu) so we can investigate further.


INVESTIGATING (10/8, 12:20PM) – Due to a power outage on the Pleasantville campus around 11am, we are experiencing an unplanned service interruption, which is affecting various Pace systems.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.

RESOLVED (9/27, 4:30PM) – The Classes LMS issues related to access and slowness have been resolved. System performance is back to normal.


MONITORING (9/27, 1:30PM) – The Classes LMS issues related to access and slowness appear to have been corrected and performance is back to normal. Our vendor, D2L, has confirmed that the performance issues were stemming from a service disruption within Amazon Web Services (AWS), which are used by D2L for backend database storage. D2L technicians worked through this issue with AWS and services are again showing as stable. We will continue to monitor Classes LMS.


INVESTIGATING (9/27, 10:35AM) – Some users are experiencing delays with logging into Classes. The vendor, D2L, is aware and investigating a system performance issue which may also be causing slowness.  We will provide another update as soon as we have more information.