Category: System Outages

RESOLVED (12/22, 1:10pm) – Our system vendor, D2L, has confirmed that the issue affecting access to Classes LMS (https://classes.pace.edu) has been resolved.  The system has been back online since before 9:30am with no interruption and end-users are able to log in and access their courses and related content.

MONITORING (12/22, 9:25AM) – The issue affecting access to Classes LMS (https://classes.pace.edu) was caused by an external Amazon Web Services (AWS) outage, which may have also affected other systems and services that use AWS.  Classes LMS appears to be back online and technicians will continue to monitor services.  We will provide another update as soon as it is available.

INVESTIGATING (12/22, 8:30AM) – We are currently experiencing an issue accessing Classes LMS (https://classes.pace.edu).  We are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (12/22 11:21 AM) – The performance issues affecting access to Chrome River have been resolved. Users can login and successfully access the system.

INVESTIGATING (12/22 9:03 AM) – Chrome River is experiencing a performance issue, which is impacting user access. When a user tries to login to the system they will receive a System Error 500 message. Financial Information Systems (FIS) is working with the vendor to get it resolved as quickly as possible.

RESOLVED (12/16, 10:00AM) – The issue from yesterday, which affected Duo MFA and multiple Pace applications was caused by an external Amazon Web Services (AWS) outage. All services gradually came back online yesterday afternoon and technicians continued to monitor all systems. As of now, the issue has been resolved.

MONITORING (12/15, 12:00PM) – The issue affecting Duo MFA and multiple Pace applications was caused by an external Amazon Web Services (AWS) outage. MFA services appear to be back online and Pace systems are operating normally again. Our technicians will continue to monitor all systems for the time being.

INVESTIGATING (12/15, 10:45AM) – We are currently experiencing an issue with Duo Mobile, which is affecting multiple Pace applications that use Duo MFA, including MyPace Portal and others. The issue may be related to an external Amazon Web Services (AWS) outage. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (12/13 9:35AM) – Chrome River has resolved the issue from Friday and the application is performing normally. Users can now successfully search for allocations when creating an expense report.

INVESTIGATING (12/9 3:00PM) – Chrome River is experiencing a performance issue, which is impacting the search of allocations when creating an expense report. Users may experience a slow response from the application when searching for allocations, or the allocation may not appear at all. Financial Information Systems (FIS) is working with the vendor on a remedy and we will provide another update as soon as we have one.

RESOLVED (12/7, 4:45PM) – The earlier issue affecting access to Classes LMS (https://classes.pace.edu) has been resolved. This was a widespread issue caused by a temporary Amazon Web Services (AWS) outage, which affected many other institutions and systems in the Northeast region and beyond. Services have been back to normal since around 1:30pm and users are able to log in to Classes LMS and see their courses again.

UPDATE (12/7, 12:55PM) – Access to Classes LMS (https://classes.pace.edu) appears to be restored and users are reporting that they are able to log in and see their courses again.  If you need to access your courses, please try to log in.  We will provide another update as soon as we have more information.

INVESTIGATING (12/7, 11:50AM) – We are currently experiencing an issue accessing Classes LMS (https://classes.pace.edu).  We are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.